Privacy and Cookies
This privacy notice contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.
Joseph James Law collects, uses and is responsible for certain personal information about you. When we collect that personal information, we are responsible as ‘controller’ and we are therefore regulated under UK Data Protection Legislation and the General Data Protection Regulation (GDPR) which applies across the European Union.
What Personal Information We Collect and Use
We may collect and process the personal data about you that we receive when you make an enquiry to us, via our website, telephone, letter, email, in person or via any other method of communication.
This will include (amongst other things) your contact information such as your name, address, date of birth and accident and injury details and any other information relevant to your enquiry or case. Some personal data that you provide will be sensitive personal data such as details about your health, racial or ethnic origin or religious beliefs; we need your express consent to process this data.
By providing us with your details you are authorising us to process your personal data to enable us to provide information or assistance to you, and we will use and store your information for that purpose.
How we Use Your Personal Information
We require this information from you to provide you with a service. If you are contacting us about a potential legal case or matter, then we will use your personal information to consider:
We may also use your personal information for the purpose of dealing with your enquiry to:
Who We Share Your Personal Information With
If we accept instructions from you then during the provision of our services we may:
You also need to be aware that the firm has responsibilities under money laundering legislation to make reports in certain circumstances (for example if the transaction may involve money laundering or terrorist financing). If a disclosure is made the firm may not be able to tell you this has occurred and why. Where a report is required the firm cannot be held responsible for any loss, damage or delay resulting from compliance with the legislation.
We do not specifically transfer your data to countries outside of the European Union. However, some of our third-party service providers may provide services which mean your data is transferred outside of the European Union. In any case, we ensure that there are appropriate security measures in place such as technical security, including encryption and restricted access to your data. The only circumstance in which this may happen is if one of our third-party data processors backs up their systems (to keep their data secure) outside of the European Union. In any event, we have strict contracts in place to make sure your data is kept safe and your data is always under our control. If you have any questions, please feel free to contact us for further information.
We will not sell, assign, disclose or rent your personal data to any other external organisation or individual except for where the law requires us to disclose it, or where it is necessary to disclose the information to comply with a regulatory or legal process, or if we believe such an action is necessary to protect and defend the rights, property and personal safety of our company name and its website.
We will retain your personal information for a period of 6 years, from the conclusion of your enquiry or case which we consider a legitimate time period taking into consideration applicable UK law.
Failure to Provide Data to Us
Please be aware, in order to be able to complete our services for you, we do require certain personal information to be provided to us from yourself. If this data is not provided, we may not be able to fulfil our contract with you. In this event, we will explain what data is required and why. If you do not wish to provide us with this, we have the right to terminate your contract with us in accordance with our Terms and Conditions, which you agree to upon signing these.
We rely on legitimate interests as our lawful basis for processing. Processing is necessary for the performance of a contract to which you, the data subject, is party, and to take steps at the request of you, prior to entering in to a contract. We will only process your personal data in a way that you reasonably expect.
In respect of our legitimate interests, we have a legitimate interest in keeping you updated about any further services offered by us which may be of interest to you both during and after the conclusion of your contract with us, including communication of any developments that may have an impact on your original service (e.g. a change in the law that will make additional services available to you). We will use the details you have provided to contact you including by telephone, email and post. If you do not wish for us to contact you in this manner, or by a specific method, you will be able to unsubscribe at any time to one or all contact methods and this option will be easy for you to complete.
We also have a legitimate interest in using your data to help us to review our services and obtain analytics in respect of our customer base.
We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users of our website with our business partners, trusted affiliates and advertisers for the purposes outlined above.
If you do not provide the personal information we have requested, it may affect our ability to provide the services that we are offering and you will be informed of this at the appropriate time.
We control the use of your data as you have directed.
To allow us to provide our services to you, the following third parties provide critical functions to our business and will process your personal information as directed by us and in accordance with strict data security arrangements:
We have carefully selected our third parties due to their commitment to keeping your data safe, and all data is processed within the European Union and subject to the same legislation. If you request for us to stop processing your data, we will also communicate this to the relevant third parties if they are processing this on our behalf. If you have any concerns about the above third parties, please let us know and we can provide advice and support to help you manage your data preferences.
There may be times when our website contains links to other websites. We are not responsible for the privacy policies or practices of third-party websites. We also do not have any control over those websites, therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
You have a number of rights and you are in complete control. You can object or withdraw your consent to the use of your personal data at any time. You have the right:
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individual’s rights under the General Data Protection Regulation>.
If you would like to exercise any of those rights, please:
If you wish to raise a complaint on how we have handled your personal data, you can write to us on the address below:
Joseph James Law
Fast Track House
Or, we can be emailed at email@example.com
If you are dissatisfied with our response you can complain to the Information Commissioner's Office
Information Commissioner's Office
Telephone: 0303 123 1113 (local rate) or 01625 545 745
Fax: 01625 524 510
To learn more about your rights please see the ICO website.
Our Cookies Policy
A cookie is a small data file which asks permission to be placed on your laptop, computer, mobile or tablet. Cookies help us to analyse web traffic or lets us know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better service, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can change your internet browser settings if you prefer to block cookies. This may prevent you from taking full advantage of the website.
If you continue to use our website then we will assume that you are happy to accept cookies from our website.
You may also wish to visit: http://www.allaboutcookies.org for further information.
Can I Opt Out of remarketing?
You can opt out of the google analytics advertising features you use and you can find information on how to do this on Google’s website. You can also opt out of Facebook remarketing in your ad settings.
You can withdraw your consent (opt-out) for us to contact you at any time. Please note: if you have signed a contract to complete a claim, our contractual rights will still apply and we can contact you in relation to a cancellation fee or any outstanding monies owed to us.
Joseph James Law
Fast Track House
Telephone: 0203 861 5400
Thank you for your help in this matter as I have no doubt we would not have managed it on our own.Mrs C Steventon
Thank you so much to JJL for helping me through a really tough time with my employer. Without their time and legal expertise I am not sure what I would have done. They made calculated and rational decisions that assisted me get the best possible outcome.Mrs H
Andrew and his Employment team made themselves available during times most people would consider after hours and the patience they had along with the time they took to explain the details of the case were truly above and beyond what was expected. Andrew did everything in his power to ensure the pro...John F
My family and I were in need of professional legal advice regarding our late mother, Andrew Settle of JJL was professional, courteous and extremely understanding , which at the time was extremely helpful.Trevor Price
As a relatively new commercial client of JJL solicitors we have been delighted by the results that they have achieved in a short space of time. They made the set up and process of transferring our debt recovery clients simple, straightforward and hassle free.Mrs Brice
Fantastic service, I would highly recommend and would definitely use again if needed. Friendly staff, very fast response to any queries via email or phone and great advice and support was given throughout the process. Help was provided every step of the way. Nothing was too much trouble. I got the ...Victoria D